Frequently asked questions

Velluto is a pre-consultation clinical intake platform for Australian GPs. It collects structured evidence from the patient, their observers, and their documents before the consultation. It delivers a clinical summary pack to the GP before the appointment starts. It starts with ADHD assessments. The same engine applies to any complex clinical assessment. Read more on the About page.

Velluto is the Italian word for velvet. A material defined entirely by the quality of its surface. Smooth, dignified, without friction.

That is the experience we set out to build. A patient with ADHD who has already done something hard just to get to this appointment should not arrive anxious from battling paperwork. The intake should feel considered, not administrative. The technology recedes so the person can come forward.

We call this approach engineered for empathy. The same design precision that goes into clinical accuracy goes into the emotional architecture of the experience. One question at a time. Speech-to-text. Autosave. Calm, warm design. The result: patients arrive at the consultation ready to talk, not dreading more admin.

The Velluto mark is two overlapping leaf forms. The overlap represents clinical evidence meeting lived experience. Neither alone is enough.

Read the full origin story →

Before the appointment, Velluto takes care of:

• Patient questionnaires (ASRS v1.1 for adult ADHD, Vanderbilt for children 6–12, SNAP-IV for ages 13–17)
• Observer reports. The patient nominates someone, Velluto sends them their own questionnaire and chases them automatically
• Document upload. Patients upload school reports and historical records; AI extracts the relevant information
• Validity checking across five signals: internal consistency, severity distribution, completion speed, self-report vs observer agreement, childhood onset consistency
• A structured clinical summary pack delivered to the GP before the consultation

The GP walks in prepared. The appointment becomes clinical, not administrative. Watch a full walkthrough. See how it works in our blog post: How to prepare for an ADHD assessment in general practice.

No. Velluto is a data collection and presentation tool. It gathers, scores, flags, and presents. The clinical interpretation and any diagnosis is always the GP’s. Velluto is a clipboard, not a clinician. For more on the GP’s role, read Your GP already knows you.

• Adult ADHD (ASRS v1.1)
• Paediatric ADHD ages 6–12 (Vanderbilt Assessment Scale, parent and teacher questionnaires) — coming soon
• Paediatric ADHD ages 13–17 (SNAP-IV, parent and teacher questionnaires) — coming soon
• Menopause / perimenopause — coming soon
• Autism (AuDHD dual-diagnosis pathway) — planned
• Chronic disease management — planned

All categories are included in every subscription. No per-category fees.

No. Velluto is not a telehealth platform and does not conduct video consultations. It prepares GPs for consultations, whether those consultations happen in person or via video through the GP’s existing telehealth setup. Mental Health Treatment Plan items are exempt from the MBS face-to-face requirement, meaning a fully telehealth ADHD practice is possible from session one. Read more: Your GP already knows you. That’s the point.

Your GP will set up an assessment for you. You will receive an email with a secure link. No account to create, no app to download. The link takes you to a checklist of sections to complete before your appointment. You can do it on your phone, tablet, or computer, in your own time.

Sections include a questionnaire about attention and behaviour, some questions about your medical history and daily life, and the option to nominate someone who knows you well to answer a few questions from their perspective.

The total time is approximately 25 to 35 minutes. You can split this across multiple sittings. Your progress saves automatically every time you answer a question. If you have questions about the process, get in touch.

No. Everything works through your web browser on any device. There is nothing to install.

Your answers are scored using standard clinical methods and included in a summary for your doctor to review before your appointment. Your doctor will discuss everything with you at the consultation.

Your doctor may ask you to nominate someone who knows you well (a partner, parent, sibling, or employer) to answer a separate questionnaire about the same behaviours from their perspective. This is common in ADHD assessments because an outside perspective adds clinical value. If you nominate someone, they receive their own secure link separately and complete it independently. Learn more in our guide: How to prepare for an ADHD assessment.

If you do not have an observer, there is a “no observer” pathway. Your doctor will be notified that one was not provided.

The clinical summary pack is prepared for your doctor’s review, not for you to read directly. Your doctor will discuss the results with you at the consultation.

All patient data is stored in Australia. The database is hosted in Sydney (AWS ap-southeast-2). Document uploads are stored in Sydney (AWS S3). AI processing is hosted in Australia. Your data never leaves Australian jurisdiction. This is an architectural decision, not a configuration option.

Your data is shared only with your GP and their practice. It is not shared with third parties, insurance companies, employers, or any other organisation. Velluto does not sell data.

Velluto uses Resend to deliver emails. Email notifications contain no clinical data and no health identifiers. Your personalised intake content is only displayed when you open your secure link, which is served from Australian infrastructure.

Data is retained for seven years in line with Australian medical record retention requirements.

Yes. Velluto is built to the Australian Privacy Principles from the ground up. The privacy policy is available at velluto.health/privacy.

Yes. Each morning, your dashboard shows 2 to 3 recent PubMed articles matched to your clinical interests. Each article includes the title, journal, publication date, and a plain-English summary. You choose your own research topics in Settings (e.g. adult ADHD in primary care, ADHD and menopause, titration protocols), and Velluto fetches relevant papers daily. You can click through to the full article on PubMed, share it with a colleague, or copy the link.

If you opt in, your profile is listed on myspecialistgp.com.au, a patient-facing directory. Patients search by assessment type and location to find a GP near them. Your listing includes your name, credentials, practice details, a short bio, and a direct link to your existing booking system (HotDoc, HealthEngine, or your practice website). Profile data syncs from your Velluto account automatically. You can opt out at any time. Learn more about the GP ADHD reforms in Your GP already knows you.

Most GPs currently collect ADHD assessment data using paper forms, phone calls, and manual questionnaire scoring. There is no standard software for this in Australian general practice. Velluto is purpose-built for this gap. It automates the collection of ASRS questionnaires, observer reports, and childhood evidence before the appointment, then delivers a structured clinical summary to the GP.

Yes. Velluto sends observer report links automatically when a patient completes their intake. The observer (a family member, partner, or close friend) completes a structured questionnaire independently. Their responses are included in the clinical summary before the appointment.

Velluto generates a structured PDF clinical summary pack that can be saved directly into Best Practice, Medical Director, or any GP software. There is no data sync. The PDF is the handoff. This means Velluto works with every practice management system in Australian general practice.

Paper-based forms need to be handed to patients, completed in a waiting room or at home, returned, manually scored, and filed. Velluto sends a secure link to the patient before their appointment. Questionnaires are completed online, scored automatically, and assembled into a clinical summary. There is no data entry by the GP or practice staff. Observer reports are collected in parallel, not as a separate step.

$99/month per GP. Admin, nurse, and reception seats are free. All assessments across all categories are included. No per-assessment fees.

Annual billing is also available: $990/year per GP (two months free). Use our ROI calculator to see what ADHD assessments could add to your practice.

Yes. 14-day free trial with full access. No credit card required. Start your free trial.

Everything: all intake modules, observer workflow, document upload and AI extraction, clinical summary pack, five-signal validity checking, PDF export, email and SMS reminders, Australian data residency, and practice branding on patient-facing pages. Read about how AI fits into clinical intake: AI in medicine is coming. The question is whose AI your patients will trust.

Yes. Cancel any time. No lock-in contracts.

No. Unlimited assessments are included in the flat monthly fee.